Please check the website for the campaign for information such as what is included in the bonuses, how to redeem them, and expiration dates.
The URL for the campaign's website: https://fire-emblem-heroes.com/en/order-of-heroes/
Please see the below text for answers to other frequently asked questions.
Q: Where can I receive the bonuses in-game once I have redeemed them?
You can receive bonuses that can be used in the Fire Emblem Heroes game from your Present List. For bonuses used in the Fire Emblem Engage game, please input the download code in the Nintendo eShop and receive them in-game. Please see the campaign website listed at the top of the page for details.
Q: Does the Nintendo Account I have linked to Fire Emblem Heroes have to be the same one I have linked to my Nintendo Switch in order to redeem the bonuses?
You can redeem the bonuses even if the Nintendo Account linked to your Fire Emblem Heroes data is not the same as the one you are using on your Nintendo Switch.
Q: I forgot my download code. Where can I find it again?
You can find the download code by following the steps below.
■ How to find your download code
1. Open Fire Emblem Heroes.
2. Tap the Quests & Missions (fountain) icon on the home screen.
3. Tap the coin icon in the upper right corner.
4. Tap the reward with the Fire Emblem Engage bonus code.
Q: I had my download code issued by mistake. Can I cancel it?
You cannot cancel a download code once you redeem it on My Nintendo. The download code expires after 150 days, so please use it before it expires.
Q: I had my download code issued before purchasing the Fire Emblem Engage game. Can I still use it?
If the download code's expiration date hasn't been passed, then you can obtain the bonuses if you input the download code after purchasing the game. The download code expires 150 days after it has been issued. Please keep in mind that we cannot cancel download codes.
Q: Can I get the bonuses that can be used in Fire Emblem Heroes even if I don't purchase Fire Emblem Engage?
You can receive the in-game bonuses in Fire Emblem Heroes even if you do not purchase Fire Emblem Engage.
Q: What do I do if I can't input the download code in the Nintendo eShop, or can't receive my bonuses in the Fire Emblem Engage game?
Please open an inquiry using the following information if you cannot input the download code in the Nintendo eShop or if you cannot receive the bonuses in the Fire Emblem Engage game.
URL for Nintendo Switch related inquiries: https://support.nintendo.com/
If the above does not resolve your issue, please contact Customer Support via the Inquiries form at the bottom of the page.