＞＞Precautions before getting in touch＜＜
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We may use your opinions and requests to develop or improve our goods or services without any recompensation or restriction.
We ask you to refrain from sharing our responses in part or whole with anyone else, as well as any secondary use.
There may be a delay in response time depending on your request. In some cases, we may be unable to answer your request.
Repeated requests through our support system will delay your request, so please do not send multiple messages.
Before using the inquiry forms, please check the following information.
To Provide Smoother Support:
If you have linked with your Nintendo Account, please enter the email address registered to that Nintendo Account.
You can check your email address by following these steps:
- From Menu on the title screen or the Misc. menu within the game, select Account Management.
- Please check the email address shown under [Registered e-mail address]
■If you have not linked:
Please check [What is a Nintendo Account?] and consider linking your account.
Please select an option below that best describes your issue.
- Inquiries regarding Purchase and Payment
- Inquiries regarding Bugs and Troubles
- Inquiries regarding App Launch and Updates
- Inquiries regarding Unclaimed Focus Hero of your choice
- Inquiries regarding Save Data and Data Transfer
- Inquiries regarding Text and Expression
- Inquiries regarding Other Player's Violation
- Other inquiries
Inquiries regarding Purchase and Payment
For any issues or questions about purchases and payments such as being unable to buy, a purchase not reflected, or being unable to restore a purchase, please contact us using the form below.
Inquiries regarding Bugs and Troubles
If you are experiencing any of the following issues with the app, please check the information below first:
- The app freezes during gameplay
- The game lags or network errors occur
- You have questions about game mechanics or how to play
If the issue is still not resolved after checking the information above, please contact us using the form below.
We will check the details and investigate or take action if necessary.
Inquiries regarding App Launch and Updates
If you are experiencing issues with launching or updating the app, please check the information below first:
- The app won't launch
- Unable to update the app
- Download/update stopped midway
- Unable to play due to network errors
If the issue is still not resolved after checking the information above, please contact us using the form below.
We will check the details and investigate or take action if necessary.
Inquiries regarding Unclaimed Focus Hero of your choice
Regarding issues about the Focus Hero of your choice, please check here.
For inquiries or questions concerning issues such as forgetting to claim or being unable to summon a Focus Hero of your choice, please contact support using the form below.
Inquiries regarding Save Data and Data Transfer
If you cannot transfer your save data because you cannot use your Nintendo Account, please check here.
If the issue is still not resolved after checking the information above, please contact us using the form below.
Inquiries regarding Text and Expression
For any notices or concerns regarding text, illustrations, notations, or expressions, please contact us using the form below.
We will review the messages, and investigations or actions will be taken as necessary.
Please note that the results of actions taken are not provided.
Inquiries regarding Other Player's Violation
To report malicious users or rights violations, please contact us using the form below.
We will review your report and take action as needed.
Please note that the results of actions taken are not provided.
Other Inquiries
For any other questions or advice about the app not listed above, please contact us using the form below.
We will check your message and reply as soon as possible.