In the interest of offering more streamlined support for players, we have made changes to the process of submitting new inquiries within the app.
■ Details of the changes
Before: An in-app form
After: A web form located on the external FAQ page
■ Timeline of the changes
The changes will be implemented incrementally, as detailed below:
○ Changes already implemented
We have added an Identity-Verification Code screen.
Additionally, when making new inquiries, following the instructions below will direct you to the external FAQ page.
- Select Misc. from the main screen
- Select Support, FAQ, etc.
- Select Customer Support
- Select New Inquiry at the bottom of the Inquiries page
- Select FAQ on the Identity-Verification Code screen
Selecting Support from the FAQ page will launch your e-mail client.
Please include your Identity-Verification Code in the body of your e-mail.
Notes:
・ You can also access Customer Support via the Menu on the app's title screen.
・ For past inquiries made within the app, it will still be possible to view messages and send replies by accessing your inquiry history.
If you cannot make an Inquiry from within the app, please contact us at the following email address:
fire-emblem-heroes-support@nintendo.co.jp
Note: if you have linked your save data to your Nintendo Account, we recommend contacting us using the same email address you used when registering your Nintendo Account.
○ After 4:00 UTC on November 6
The web form will become available on the FAQ page. After selecting Support, please follow the instructions and input the details of your inquiry on the web form.
Notes:
・ When making an inquiry via the web form, you will be required to input your e-mail address in addition to your Identity-Verification Code.
・ Players who have linked the Fire Emblem Heroes app to their Nintendo Account should input the e-mail address associated with that account.
○ Changes to be implemented as of the update in early December
When selecting Customer Support from within the app, you will be able to directly access the external FAQ page without having to first access the Inquiries page.
Please understand that you will no longer be able to access your prior inquiry history after this point.