Cannot Submit Customer Support Inquiries from Within the App

At around 2026/10/30 4:00(UTC) we made some Changes to the Customer Support Inquiry Process. 
However, an issue has occurred making it impossible to make an inquiry from within the app. 

■ Details
After selecting Customer Support from within the app and being directed to the external FAQ page, an error will be displayed when you select New Inquiry preventing you from making an inquiry.

We plan on fixing this sometime in early November. 
In the meantime, please send your inquiries via email following the steps below:

1. Select Misc. from the main screen
2. Select Support, FAQ, etc.
3. Select Customer Support
4. Select New Inquiry at the bottom of the Inquiries page
5. Copy the Identity-Verification Code shown

Include the Identity-Verification Code in your inquiry email and send directly to fire-emblem-heroes-support@nintendo.co.jp

We appreciate your patience and hope you continue to enjoy playing Fire Emblem Heroes.