If you are unable to play normally, such as if the app won't launch or an error occurs during gameplay, the following steps may resolve the issue.
■ Steps to Try
1. Fully close out of the app and restart it.
2. Close any running apps or browser tabs that you are not using.
3. Restart your device.
4. Clear your cache.
・ If the app's title screen can be launched, tap [Menu] > [Clear Cache] on the title screen.
5. Check your network connection.
・ If you are using Wi-Fi, switch to mobile data communication and check if the app works.
・ Reboot your Wi-Fi router or connected device.
・ Review your Wi-Fi settings (e.g., check the connection with a different line or another access point).
6. Delete unnecessary images and videos to free up storage space.
*The setup procedures may differ from model to model, so please refer to your device's user manual or the manufacturer's website for assistance.