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  1. Fire Emblem Heroes
  2. Troubleshooting Common Issues

Troubleshooting Common Issues

Payment/Purchases

  • [Android] I added funds to my Google Play balance but it didn't appear to increase. Why?
  • [iOS] I received a charge for a purchase I have no memory of making.
  • [Android] I received a charge for a purchase I have no memory of making.
  • I did not receive the Hero I purchased. What should I do?
  • Why aren't the bonuses from the item(s) that I purchased from the Shop appearing?

Update

  • [Android] I can't update the app.
  • [iOS] I can't update the app.

Other

  • I cannot play the application properly (I get an error).
  • My summoning session isn't loading properly. What should I do?
  • The game won't stop downloading or loading. What should I do?
  • [Android] Support Code 803-3003 is displayed.
  • Summons, the Aether Keep, and events aren't working properly. What should I do?
  • The music and voices aren't playing correctly. What should I do?
Support

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