Skip to main content
Fire Emblem Heroes Help Center home page
Deutsch Español (España) Español (México) Français Italiano 日本語 Português do Brasil 繁體中文
  1. Fire Emblem Heroes
  2. Troubleshooting Common Issues
  3. Troubleshooting

Troubleshooting

  • I did not get a free 5★ summon after summoning 40 times on a summoning event.
  • The game isn't working properly! What should I do?
  • [iOS]The music and voices aren't playing correctly. What should I do?
  • I can't greet my friends. Why is that?
  • I completed a quest, but the quest list is not showing that I completed it. Why is that?
  • My score in the Arena is not increasing. Why is that?
  • I didn't receive my reward from the Arena. Why is that?
  • I can't send allies home or use them in Merge Allies. What should I do?
  • I've forgotten the password for my Nintendo Account. What should I do?
  • I completed a mission but didn't receive any points. What should I do?
  • [Android]I cannot purchase Orbs! What should I do?
  • [iOS]I cannot purchase Orbs! What should I do?
  • I mistakenly purchased Orbs. What should I do?
  • I mistakenly used Orbs. What should I do?
  • I purchased Orbs, but my total didn't increase. What should I do?
  • An error message appeared when I purchased Orbs. What should I do?
  • I can't see more than 9,999 Orbs. What happens to Orbs over this limit?
Support

© 2017 Nintendo / INTELLIGENT SYSTEMS