- Why aren't the bonuses from the item(s) that I purchased from the Shop appearing?
- My Tier and Lift from the previous season in Aether Raids hasn't carried over to the next season.
- I did not get a free 5★ summon after summoning 40 times on a summoning event.
- The game won't stop downloading or loading. What should I do?
- An alert message displayed urging me to change my Aether Raids defense team. What should I do?
- I can't dispatch my raiding party in Aether Raids. What should I do?
- I summoned an Ascended Hero but didn't receive an Ascendant Floret.
- I can't summon a focus Hero.
- [Android] I exchanged Google Play Points for Orbs, but I can't find them.
- [Android] Support Code 803-3003 is displayed.
- I can't find a Hero I obtained. What should I do?
- The color of summoning stone of the Hero I want will not appear.
- [Android] I can't update the app.
- The game isn't working properly. What should I do?
- The music and voices aren't playing correctly. What should I do?
- I can't greet my friends. Why is that?
- I completed a quest, but the quest list is not showing that I completed it. Why is that?
- My score in the Arena is not increasing. Why is that?
- I didn't receive my reward from the Arena. Why is that?
- I can't send allies home or use them in Merge Allies. What should I do?
- I've forgotten the password for my Nintendo Account. What should I do?
- [Android]I cannot purchase Orbs! What should I do?
- [iOS]I cannot purchase Orbs! What should I do?
- I mistakenly purchased Orbs. What should I do?
- I mistakenly used Orbs. What should I do?
- I purchased Orbs, but my total didn't increase. What should I do?
- An error message appeared when I purchased Orbs. What should I do?
- I can't see more than 9,999 Orbs. What happens to Orbs over this limit?